866 271 9305 (2024)

FAQs

Why is a Chase banker calling me? ›

The caller ID can say the call or text is from Chase even though it's not. Even if your caller ID says a call or text is from Chase, it could be a scam. When in doubt hang up and call us directly. Never click on suspicious links in a text or email or grant anyone remote access to your phone or computer.

Identifying a Chase Bank scam can be tricky because there are occasions in which Chase Bank does call, text, or email customers. Chase may reach out using one of these channels if they notice suspicious activity in your account, which is also a common scam.

Be suspicious of calls or emails claiming to be from DHS. Scammers can fake caller ID information and email addresses. DHS will never use the main contact numbers listed on dhs.gov to make calls of this nature. If you receive calls from these numbers, do not provide any personal information.

We monitor for fraud 24/7 and can text, email or call you if there are unusual purchases on your credit card. To assist us, please update your phone number in case we need to contact you quickly.

Fraudsters are sending emails, text messages, and calling, claiming to be representatives from trusted companies, including J.P. Morgan. They may offer you advice over the telephone, request payment from you, or they may email you links to bogus websites.

Your bank would never call you to ask for personal information. When you call your bank to ask a question or to perform banking transactions, the bank employee on the other end of the phone may ask you some personal details to confirm your identity.

If you have a dispute to your Chase credit card account call (866) 564-2262 which is the phone number to Chase's dispute line. Have your credit card and statement that contains the bogus charge in your hand when you call.

(800) 935-9935

Chase Bank / Customer service

Yes, banks may use text messages to help protect accounts and provide convenient messages to customers. The utilization of text messaging varies from bank to bank, so it's important to understand how yours might reach out to you once you agree to receive texts from them.

Do banks call you for suspicious activity? ›

It's not uncommon for your bank to try and contact you. But sometimes those emails and phone calls are just scammers using the trust you have in your bank to con you out of your money.

You can receive alerts via email, text message and push notification when there is a charge, refund or other transaction on your account, when a balance transfer or payment has posted, to get balance and available credit limit amounts, when a payment is due, or when a payment has posted.

If you get a call or message like this, hang up or ignore it. It's a scammer. Government agencies will never call, email, text, or message you on social media to ask for money or personal information. Only a scammer will do that.

CBP agents may swipe through your phone or look through the documents on your com- puter. The government also claims the authority to copy the data on your electronic devices. 5. Could CBP agents ask for my thumbprint or passcode/PIN to unlock my electronic de- vice, or for my email or social media passwords?

Immigration officers may not enter your home unless they have a “warrant.” A warrant is a document issued by a court or government agency. There are two types of warrant — one for when they are coming to arrest you, and another for when they have permission from a judge tosearch your home.

Legitimate bank staff typically only contact customers regarding suspicious account activity or to follow up on a previous inquiry. They don't cold call to “confirm” personal information. Any unsolicited contact should raise red flags.

Nobody legitimate will ever contact you out of the blue asking for confidential information or demanding you pay them via cryptocurrency, gift cards, payment apps, or wire transfer. Hang up. It's likely a scam. Call your bank at a number you know to be valid for your bank.

In business, a courtesy call is a visit or call from a company to customers for the purposes of gauging satisfaction or to thank them for their patronage.

Remember that a genuine bank will never call you out of the blue to ask for your PIN, full password or to move money to another account. If you feel something is suspicious or feel vulnerable, hang up and then call your bank or card issuer on their advertised number to report the fraud.